MORE INFORMATION PAGE
APPOINTMENTS
Clients are seen by appointment only. Get it Locked by Tekia recommends that you pre schedule your appointments 2 months to 1 year in advance. Scheduling on short notice is often difficult to accommodate. All clients should arrive with their hair clean and free from any products. Hair should be washed and air dry at least 24 hours prior to all scheduled appointments.
PREPARATION FOR INSTALLATION AND RETIGHTENING SERVICES
All clients must wash their hair at least 24 hours prior to their service appointment. The hair should be free of any oils, conditioner, grease, etc…
Installations are broken into 2 to 3 day increments. Each day is blocked for 10 hours but can vary. Installations are blocked 10 hours each day unless otherwise noted. 2 breaks are taken (30 minutes each break) one for lunch and one for dinner. Take-out Menus available.
It is strongly recommended that you have your hair trimmed and free of damaged ends before the consultation to help ensure the most accurate measurement.
Clients should color their hair prior to having their Sisterlocks™ established. Coloring your Sisterlocks™ after establishment and prematurely can cause damage to your Sisterlocks™.
Please watch the two videos below that can be found on You Tube:
- “Come Home To Sisterlocks”
PAYMENTS
Payment is due in full prior to the start of a Sisterlock establishment/installation appointment.
A $150 deposit is due at the time of booking your establishment/installation appointment. This payment is required to secure the client's desired date. Because Get It Locked by Tekia closes 1 to 3 days of business for your scheduled establishment/installation, this payment is not refundable and original dates cannot be rescheduled should the client decide to cancel within 48hours.
The remaining balance is due the first day of establishment/installation, before the session begins. I will not begin the establishment/Installation of your Sisterlocks™ prior to the balance being paid. Please be prepared with your payment.
The balance once paid is nonrefundable. There is no exception to this policy. Should a Client decide to not continue or follow through with the establishment/install, they will forfeit the establishment/install fee. There is no refund for partial nor full services rendered.
Payments can be made in person via Cash or Cash App. Personal Checks, money orders or cashier checks are not accepted! Convenient payment options are also available.
Payment plans can be arranged and applied towards establishment/ installation services. The full payment must be made prior to the start of your appointment.
CANCELLATIONS AND RESCHEDULING
For retightening services, clients shall notify Tekia at least 48 hours in advance to cancel their appointment.
A cancellation fee applies if the client does not give at least 48 hour notice. This fee is due within 3 days of the cancelled appointment. If not paid, future appointments will be denied and future appointments already scheduled will be cancelled.
If clients are off schedule due to cancellations, other repair services may be needed and can only be assessed during the client's rescheduled appointment. The Client may be charged an additional service fee for repairs. Clients will also be charged for additional weeks outside of their normal retightening schedule.
Get It Locked by Tekia, reserves the right to discontinue services to clients who repeatedly cancels appointments. A Client who cancels 3 times within a 6 month period is considered to be a Client who repeatedly cancels. This Client will not be permitted to schedule advanced appointments.
Clients who cancel appointments without discussing and making arrangements for a new Retightening date, will have all future appointments canceled as the future dates will no longer align with the amount of time needed to complete a Retightening based on the number of additional weeks that would have passed since the last Retightening. It is the Client’s responsibility to get back on schedule.
For installations, if an entire day is lost due to rescheduling after the installation begins, a lost day fee of $500 will be charged to the client's account and is due before the installation resumes. A new date will be scheduled at the discretion of Tekia.
LATENESS/EARLY DEPARTURE FEES
Clients must call or text if they expect to be 15 minutes or more late. Services will be billed from the time your appointment was scheduled, not your arrival time.
Clients 30 minutes late will need to reschedule. It is not my policy to start retightening services when you arrive and "do what I can" during the window of time normally allotted. The clock starts at your appointment time.
SAFETY PRECAUTIONS
Get It Locked by Tekia strives to provide a safe, clean and healthy environment to our Clients.
The studio will be sanitized before and after each Client’s appointment. The surface of the salon chair including the head and arm rest will be wiped down with a disinfectant. The salon area will be sprayed with a disinfectant such as Lysol. The mirror and remotes will also be sanitized after each use. The Consultant will open and shut the entry door upon your arrival and departure.
Clients should wash their hands or utilize hand sanitizer before the appointment starts.
Clients who feel ill, should reschedule their appointments immediately. The same rescheduling policy of providing 24-48 hours of notice still applies. The appointment will be immediately cancelled should a Client arrive appearing to be ill.
I will continue to add safety strategies and welcome recommendations that can be implemented to respond to COVID-19.
CHILDREN/GUEST
Children who are not receiving services are not allowed on the premises during installations and retightening services. Please make proper arrangements for your children prior to scheduling appointments.
Please do not bring additional guests during appointments. Additional guests attending consultation appointments will be required to pay a separate consultation fee or they will be required to remain outside of the premises.
DISCLOSURE OF USAGE
Get It Locked by Tekia reserves the right to photograph all work for demonstrative purposes. Photos may be used on Get It Locked by Tekia website as well as on other promotional materials and social websites.